We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery.

Please examine your package before signing for it.WHEN TO REFUSE YOUR PACKAGE!
Flat rate envelope: If the package is evenly flat, please refuse the package.
Flat Paks: If the Pak seems flat or deflated, please refuse the package.
Medium/large boxes: This is a Ashley’s Dream Hair box within the shipping box.
Hold package firmly(holding both boxes together) shake to detect that the content is inside. If it seems hollow, refuse the package.

We only ship product to confirmed addresses.  The address has to confirm via PayPal. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 2-5 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. 

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.


You may incur additional charges via international custom charging policy. You are responsible for these charges whereas Ashley’s Dream Hair shipping cost covers only the importation of your order into your country.


We do not offer refunds. Once your order is placed we can not issue any refunds.

Exchanges: we do not offer exchanges on hair hair/wigs at the moment.
No refunds on any product once purchased online/ in store.